How to delete your data

Last updated 31 October 2026

Disconnect an advertising account

• In BrandXen, open Settings → Integrations and choose Disconnect. We delete the stored access tokens at once and stop all access.
• Or remove BrandXen from the platform itself: on Facebook, Settings & privacy → Settings → Business integrations; on Google, myaccount.google.com → Security → Third-party apps; on LinkedIn, Settings → Data privacy → Permitted services.

Data already copied from that account (such as campaign reports and leads) is deleted on request, as below.

Delete your account or your organization’s data

1. Email [email protected] from the address you sign in with, saying what you want deleted (your user account, or your whole organization). For an organization, the request must come from an owner.
2. We confirm your request within 48 hours and give you a reference number.
3. We delete the data within 30 days, including tokens for connected platforms, and confirm by email. Encrypted backups containing it age out within a further 30 days. Tax invoices are kept for the period the law requires.

If you are a lead or contact in someone’s BrandXen account

Contact the business that holds your details; they control that data. You can also write to us at the address above and we will pass your request to them and help them complete it.